Service &
Support
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Pro-Active Service and Support. Instead of
waiting for trouble to arise, 4Sight Engineer’s will proactively monitor and
maintain your system to stop problems before they start. 4Sight will
monitor your system’s ‘vital signs’ on a schedule that meets both your needs
and budget.
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Around the Clock Access. With our Service
and Support plans, you will receive the peace of mind time that comes with
having access to our qualified engineers 24 hours a day, seven days a week.
You will receive an after hours phone number to call should a problem
arise. We guarantee a call back from one of our engineers within 2 hours of
your call, and an onsite visit, if necessary within 4 hours.
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A Principal Engineer who will be responsible
for your account. At 4Sight your satisfaction is our primary goal. We will
assign one of our engineer’s to your account; it will be his job to ensure
that your system is running correctly. No more ‘on the job’ training for an
unfamiliar engineer. Our Engineers meet weekly to review accounts and cross
train. One point of contact, one number to call.
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Sized to meet your company’s needs. Every
client is unique, not every company needs 40 hours a month of service, or
even 20. We will work with you to determine the right plan for you. We
will review and adjust the plan quarterly to ensure that you are not paying
for too many hours of service. Best of all, unused hours are carried forward
to the following month, so no time is ever wasted. Should a need to exceed
your number of prepaid hours arise, they will be billed at a rate
pre-determined with you in advance. Whether you are in need of 40 hours per
month or 5, 4Sight has the plan for you.
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Hardware. 4Sight can register your critical
server components thereby allowing us to arrive with part in hand, when the
situation arises.
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Qualifications. With over 20 years of
combined experience, our engineering team has the experience and knowledge
to support your network. 4Sight Engineers have experience and
certifications in the following areas – Microsoft, Novell, Cisco, Citrix,
iManage, PCDOCS, Legato Replistor, CommVault, and many others.
Contact 4Sight for a no
obligation review of your network environment. Call us at (800) 490-2131 or
email
Information@4SightGroup.Net
today.
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4Sight Group LLC © 2006
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